The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfy and Quiet
“The room was incredibly comfortable and quiet, providing the perfect retreat after a day of activities.” view full review
Delicious Breakfast
“Breakfast was absolutely fantastic, with a wide selection of tasty options that made every morning special.” view full review
Stunning Infinity Pool
“The infinity pool was amazing, with crystal clear water that made for a perfect spot to relax and unwind.” view full review
Exciting Activities
“The organized scuba lessons were impressive, and my partner loved the diving experience, which was well structured and enjoyable.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Tennis court
Yoga class
Services
Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Children's play area
Kids club
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Infinity pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Dressing area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera A Chankanaab Km 6.5,
Cozumel,
Mexico,
77600,
Quintana Roo
Map view
Carretera A Chankanaab Km 6.5,
Cozumel,
Mexico,
77600,
Quintana Roo
City landmarks
Museum
Discover Mexico Park Cozumel
1.0
km
Carretera Costera Sur Km. 9
Chankanaab Beach Adventure Park
2.8
km
Amusement Park
Dolphin Discovery Cozumel
2.6
km
Living Underwater
930 m
Paradise reef
1.1
km
Museum
Cha'an Ka'an Observatory of Cozumel
2.6
km
Cozumel Go-Carts
1.3
km
Av. Rafael E. Melgar 1a
Mayan Fiesta Rum Cake Co. & Gifts
1.5
km
Shopping Area
Mayan Plaza
1.8
km
Shopping Area
Puerta Maya
2.3
km
Hard Rock Cafe Cozumel
1.8
km
SSA International Pier
Cozumel America's Cup 12 Meter Challenge
1.9
km
California Club
1.9
km
Beach
Uvas Beach
2.1
km
Platino's
2.2
km
77600 San Miguel de Cozumel
Aquadventures
2.6
km
Lago Chancanab
2.5
km
Dolphin Discovery
2.6
km
Beach
Chankanaab Park
2.6
km
Beach
The Cabana Beach
3.0
km
Av. Rafael E. Melgar
Zoe - A Living Sea Sculpture
2.7
km
Chankanaab National Park
2.8
km
77600 Quintana Roo
Scuba Mau Cozumel
3.1
km
Carr. Costera Sur Km 9. 5 Zona Hotelera Sur
Chankanaab Adventure Beach Park
6.0
km
Calle 39 near the corner of Ave. 95 Bis Between 95 & 95 Bis. Lot 19 Col. Ampliación CTM
Jesus Es Rey
3.4
km
Stingray Beach Free Lockers
3.4
km
Calle 60 Sur Corner 33 & 35 San Miguel II
Cozumel Butterfly & Botanical Gardens
3.6
km
Av. Rafael E. Melgar
Mayatlantis
3.5
km
Beach
Corona Beach
3.9
km
Just off the extreme southern end of Cozumel
Maracaibo Reef
4.4
km
Nearby
Museum
Discover Mexico Park Cozumel
1.0
km
Restaurants
Alfredo di Roma
30 m
Carretera a Chankanaab Km 6.5
Napa Grill
30 m
Presidente Intercontinental KM 6.5 Carretera aChankanaab
Reviews and Ratings
Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
8.8/10
Great
Rooms
8.1
Location
9.0
Service
9.1
Dining
7.9
Guest reviews
8.8/10
based on 7 reviews
9.2
9.2/10 based on 743 reviews
Floyd
United States,
May
2024
8.0/10
Staying at this hotel was a real treat! The rooms were very spacious and well-stocked with towels and grooming products, offering extra privacy and stunning views. However, there was a minor issue with dampness and a poor filtration system. The service was impeccable with a staff that made everyone feel special. The location was perfect for a relaxing stay, although the rocky beach made swimming a bit challenging. The dining options were varied but slightly overpriced. Overall, a great experience with some minor hiccups.
Rooms
8.0
The rooms were spacious, clean, and well-stocked with grooming products.
Service
9.0
The service was excellent, with a very warm and helpful staff.
Location
8.0
The location was ideal for a 10-day getaway, although swimming in the rocky beach was a bit challenging.
Dining
7.0
The dining options were good, but slightly overpriced.
Facilities
8.0
The facilities were well-maintained and offered everything needed for a comfortable stay.
Harry
United Kingdom,
April
2024
9.0/10
The hotel is located in Cozumel, offering an amazing experience with countless tropical fish right off the beach, ideal for snorkeling. The rooms are spacious and modern, though some areas need air conditioning system repairs. The service is exceptional, with a dedicated team providing top-notch customer care. However, the breakfast area is boarded up without any explanation. Dining is impressive, and the facilities are well-maintained.
Rooms
8.0
The spacious and modern rooms in the old wing were quite sufficient for our family.
Service
9.0
The team at the hotel delivered exceptional customer service, going above and beyond to ensure a pleasant stay.
Location
10.0
The hotel in Cozumel is amazing with zillions of tropical fish right off the beach, perfect for snorkeling and exploring the underwater world.
Dining
9.0
The dining experience was amazing, and the breakfast surpassed expectations.
Facilities
9.0
The facilities are well-maintained and contribute to a comfortable stay.
John
United States,
January
2024
9.0/10
My stay at the hotel was truly unforgettable. The rooms were incredibly comfortable and clean, equipped with lots of space and amenities. However, there was a slight inconvenience with the ramp issue. Throughout the day, I enjoyed the peaceful ambiance of the old wing. The location was perfection, and I found myself hardly ever leaving the property, with amazing surroundings and well-maintained facilities. Dining was lovely, although I recommend exploring other options outside the hotel for variety. Overall, a great value for money with exceptional service and stunning views.
Rooms
9.0
I was impressed by the very comfortable and clean rooms with ample space and amenities, despite the ramp issue.
Service
9.0
The staff, including the front desk, evening bellmen, housekeeping, beach staff, and grounds keepers, were all very pleasant and warm. They provided excellent suggestions for activities and were dedicated to meeting my every need.
Location
10.0
The location was ideal, offering a great variety of activities and breathtaking surroundings, perfect for snorkeling and relaxation. Close to all attractions yet secluded enough for tranquility.
Dining
8.0
The dining experience was delightful, especially the fish dishes. However, it would be beneficial to have more options for variety.
Facilities
9.0
The facilities were impressive, providing everything I needed for a relaxing and enjoyable stay.
William
United Kingdom,
October
2023
8.4/10
The hotel offers spacious and tastefully decorated rooms with direct beach access and a choice of restaurants. The rooms are comfy, but some may find the decor outdated. The service is exceptionally helpful and celebrates local traditions. The location is amazing, right on the ocean shore, despite occasional flies. The dining experience is good, with a varied buffet, and the facilities are well-kept.
Rooms
8.0
The rooms were spacious and very tastefully decorated with direct beach access. They are comfy but might feel old and ugly to some.
Service
9.0
The service was very helpful, and the team, including waiters and kitchen staff, provided amazing customer service.
Location
9.0
The location is amazing, with zillions of tropical fish right off the beach, although some flies were present at times.
Dining
8.0
The dining experience was good with a varied buffet that has something for everyone. The happy hour margaritas were perfect.
Facilities
8.0
The facilities are well-maintained with a choice of restaurants and all the hotel's amenities.
Charles
United States,
September
2023
9.6/10
My stay at the hotel was simply amazing. The rooms were pristine, overlooking a private hot tub with an open concept ensuite and closet that rivaled what I have back home. The gardens view from the lower floors was breathtaking. Everything was super clean, and I felt like I was in my own little paradise, especially at 3 pm.
Rooms
9.0
The rooms were incredibly clean and comfortable, offering a luxurious experience. The private hot tub and open ensuite were a real highlight.
Service
10.0
The service was above and beyond my expectations. From efficiently charging my credit card for the remaining balance to explaining menu items with great detail, the staff made sure every aspect of my stay was exceptional.
Location
10.0
The location of the hotel was fantastic, with two private beaches and direct access to excellent snorkeling. The staff, especially Alejandro at the Caribeno restaurant, made my experience even more memorable.
Dining
9.0
Dining at La Caribini was an absolute delight, especially the regional jams. The best meal I had during my stay. The variety and quality of the food provided until the last day exceeded my expectations.
Facilities
10.0
The facilities were impeccable, with everything meticulously clean and well-maintained. The hotel worked diligently to keep the beach clean and the lagoon swimmable.
Joseph
United Kingdom,
June
2023
7.8/10
I was pleased with the hotel's welcoming service and convenient location despite some noise issues in the room and limited dining options. The friendly staff made my stay enjoyable, and the proximity to the beach added to the overall experience.
Rooms
7.0
The room I stayed in was a bit small, and there was some early morning noise due to ongoing renovations nearby. Additionally, noise from the hallway could be disruptive as sound easily carried through the concrete walls.
Service
9.0
The service I received was very welcoming and friendly. The staff made sure I had a pleasant experience and were attentive to my needs during my stay.
Location
8.0
The hotel's location was not exactly what I expected, but it was close to the harbor and offered beautiful views. It was also conveniently situated near various activities on the island.
Dining
7.0
I enjoyed a great dinner at the hotel, although the breakfast options were somewhat limited. However, the homemade marmalade was a delightful touch to the meal.
Facilities
8.0
The hotel's facilities were impressive and catered to various needs, ensuring a comfortable and convenient stay.
Michael
United Kingdom,
May
2023
8.0/10
The hotel offers very comfortable and immaculate rooms, with spacious bathrooms and fresh towels and sheets. However, some rooms may have a moldy odor issue, so it's best to request a newer room to avoid this. The service is always genuinely nice and accommodating, with five-star rooms and toiletries. The location is amazing with tropical fish right off the beach, though there might be occasional disturbances from nearby activities. The dining options are varied but could improve with more vegetarian choices. Overall, it's a great choice if you value a clean and friendly stay.
Rooms
8.0
The rooms were very comfortable and spacious, with fresh linens and towels. It's recommended to avoid rooms with a moldy odor issue by requesting a newer room.
Service
9.0
The service was wonderful, the staff was professional and flexible with customizing meals. The ambience by the water adds to the pleasant experience.
Location
8.0
The location is amazing with tropical fish right off the beach, providing a beautiful setting. However, there might be occasional disturbances from nearby activities.
Dining
7.0
The dining experience offers varied options, though more vegetarian choices would be appreciated.
Facilities
8.0
The facilities provide for a pleasant stay with convenient amenities and a beautiful beachside outdoors restaurant.
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